Refund & Cancellation Policy
This policy explains how cancellations, rescheduling, refunds, late arrivals, and service changes are handled for bookings with Curaçao Sky Views.
Booking Availability
Bookings are currently available on Saturdays and Sundays from 10:00 AM to 4:00 PM. Weekday or private booking requests may be arranged separately through WhatsApp, depending on availability.
Cancellation & Rescheduling
- Guests may cancel or reschedule up to 24 hours before the reserved time.
- To cancel or reschedule, contact us by WhatsApp or email using the contact details shown on this page.
- Late cancellations made less than 24 hours before the reserved time may not be refundable.
- No-shows may not be refundable.
Late Arrival
Please arrive on time for your reserved experience. If you arrive late, we will do our best to assist you, but your booking may need to be shortened, moved to a later available time, or treated as a no-show if the schedule cannot be adjusted.
Weather, Safety & Technical Changes
The experience depends on safe operating conditions, weather, equipment readiness, and local operational availability. If Curaçao Sky Views cancels or cannot deliver the experience because of weather, safety, technical, or operational reasons, guests may choose to reschedule or receive a refund for any amount already paid.
Refund Processing
- Approved refunds are returned through the original payment method when possible.
- Refund timing may depend on the payment provider, card issuer, or bank.
- Refunds may take several business days to appear after they are processed.
Transaction Records
Guests should keep a copy or screenshot of their reservation confirmation and any payment receipt for their records. This helps us locate the booking quickly if changes or refund support are needed.
Currency
All booking prices and add-on prices are listed in USD.