Privacy Policy
This policy explains what information Curaçao Sky Views collects, how it is used, and when it may be shared while you use our website, contact us, or make a booking.
Information We Collect
We collect information you choose to submit through our website, booking form, contact form, email, WhatsApp, or other direct communication with us.
- Name and contact details, such as email address and WhatsApp/phone number.
- Booking details, including selected package, add-ons, preferred date, preferred time, payment method, and total price.
- Messages, questions, notes, or special requests you send to us.
- Basic website technical information such as browser type, device type, pages visited, and general usage information, when available through hosting or website tools.
How We Use Information
- To respond to questions and customer messages.
- To receive, confirm, manage, reschedule, or cancel bookings.
- To provide customer support before and after an experience.
- To prepare the selected experience, package, and add-ons.
- To process reservation and payment-related communication.
- To improve our website, customer service, and booking process.
Payment Information
Customers should not enter card details into our contact form, booking notes, or message fields. Online card payments, when enabled, are handled through a secure hosted payment page or payment provider. We do not intentionally collect or store full card numbers on this website.
When Information Is Shared
We do not sell customer personal information. Information may be shared only when needed to operate the business, provide the service, manage payments, or comply with legal requirements.
- With payment processors or hosted payment providers when needed to complete payment.
- With website hosting, database, email, or communication service providers that help operate the website and booking process.
- With WhatsApp or messaging tools when customers contact us or when booking notifications are sent.
- With legal, banking, or compliance parties if required for fraud prevention, dispute handling, chargeback support, or legal obligations.
Cookies & Website Tracking
Our website or hosting services may use basic cookies, logs, or similar technologies to help the website function, understand page visits, improve performance, and protect the website from misuse. You can manage cookies through your browser settings.
How Long We Keep Information
We keep booking, contact, payment-related, and customer service information for as long as reasonably needed to provide the service, handle customer support, manage records, respond to disputes, meet legal or banking requirements, and operate the business.
Security
We take reasonable steps to protect customer information and use secure services where appropriate. However, no website, email, messaging app, or internet transmission can be guaranteed to be completely secure. Customers should avoid sending sensitive card details or passwords through website forms, email, or WhatsApp.
Customer Choices
You may contact us to ask about the personal information connected to your booking or message, request corrections, or ask us to delete information when it is no longer needed and when deletion is allowed by business, legal, payment, or recordkeeping requirements.
Children
Our experience is intended for visitors and customers who can safely participate with appropriate supervision when needed. If a parent or guardian believes a child has submitted personal information without permission, they may contact us for assistance.
Policy Updates
We may update this Privacy Policy from time to time as the website, booking process, payment options, or business operations change. The updated version will be posted on this page.
Contact
For privacy questions or requests, contact Curaçao Sky Views at info@curacaoskyviews.com or WhatsApp +599 9 686 0102.